Credit Control & Risk Management
Proactive Risk Mitigation. Smarter Credit Strategies.
In today’s economic environment, controlling debt and managing credit risk is more critical than ever. At Revco, we offer a comprehensive Credit Control & Risk Management solution designed to minimise revenue loss, protect your assets, and promote responsible customer behaviour.
We combine intelligent data analytics with on-the-ground expertise to help municipalities and service providers identify, monitor, and manage high-risk accounts with precision and professionalism.
Our Credit Control & Risk Management Services Include:
High-Risk Account Identification & Segmentation
Using advanced analytics, we assess and segment your customer base to identify:
- Accounts with chronic non-payment patterns
- High consumption vs low payment ratio accounts
- Accounts in arrears across multiple billing cycles
- Tampered or irregular meter readings
This segmentation allows you to prioritise and target accounts based on real risk — saving time, money, and resources.
Tailored Collection Strategies by Customer Profile
Not all customers respond to the same approach. We design custom collection strategies based on customer behaviour, affordability, and engagement history:
- Soft-touch reminders for low-risk accounts
- Field visits and escalations for mid-risk accounts
- Immediate legal action or disconnection for high-risk defaulters
The result? Faster recoveries, fewer disputes, and improved long-term payment behaviour.
Vendor Blocking Management
We assist municipalities and entities in blocking defaulters from accessing further credit or municipal services until their accounts are regularised. Our system tracks non-compliant vendors and ensures internal control measures are enforced to prevent abuse.
- Level 1–3 Electricity Disconnections
In cases of persistent non-payment, our trained field teams execute: - Level 1: Soft disconnection (non-intrusive – prepaid blocking)
- Level 2: Meter disconnection or removal
- Level 3: Physical disconnection at pole or transformer level
All actions are carried out legally and in accordance with municipal bylaws and safety regulations.
Tampering & Illegal Connection Resolution
Electricity theft and meter tampering cost millions in lost revenue annually. We offer:
- On-site investigation of irregular consumption
- Identification and photographic evidence of tampering or illegal connections
- Immediate disconnection and issuance of fines or legal notices
- Assistance with reconnection protocols once penalties are paid
Benefits of Our Credit Risk Solutions
- Reduced bad debt write-offs
- Increased revenue collection
- Better customer segmentation
- Improved compliance and accountability
- Safer and more reliable electricity infrastructure
Who We Work With
- Local and district municipalities
- Eskom-aligned service providers
- Private and public utilities
- Property managers and landlords
- Billing and financial service departments
Get in touch
Let’s Get You Closer to the Ground
Need help verifying customer data, delivering urgent notices, or managing accounts in the field? Our on-the-ground agents are ready to act on your behalf, professionally and promptly.Contact us today for a customised Field Services solution.