Indigent Management
Accurate Verification. Fair Subsidisation. Empowered Communities.
Municipalities across South Africa face increasing pressure to deliver essential services while managing limited resources. At Revco, we help municipalities implement and manage indigent support programmes through accurate profiling, data verification, and policy compliance — ensuring that only the truly deserving receive benefits, and municipal revenue is protected.
What Is Indigent Management?
Indigent management is the process of identifying and assisting low-income households that qualify for free or subsidised basic services, such as water, electricity, sanitation, and refuse removal. However, without accurate data and regular assessments, these programmes can be prone to fraud, misuse, or misallocation.
Our goal is to help municipalities ensure that indigent support is fairly and effectively applied, as per local and national policy guidelines.
Our Indigent Management Services Include:
Verification & Subsidisation Assessment
Using advanced economic profiling tools, we assess each applicant’s household income, employment status, property ownership, and other indicators to determine if they meet the criteria for indigent status.
This includes:
- Home visits and interviews (where needed)
- Review of supporting documents
- Digital validation of ID numbers and household data
- Cross-referencing with other social grants or employment data
Policy Compliance & Application
We ensure that your municipality’s indigent policy is:
- Accurately implemented
- Fairly enforced
- Aligned with national legislation (such as the Municipal Systems Act)
We help you avoid the financial risks of over-subsidisation by ensuring only qualified residents receive benefits — while also protecting your institution from political and community pressure.
Why It Matters:
- Reduce revenue leakage by identifying non-qualifying accounts
- Strengthen community trust with fair and transparent processes
- Improve financial reporting and grant accountability
- Enhance service delivery by reallocating limited resources effectively
Who We Work With:
- Local municipalities
- District municipalities
- Utility departments
- Community services departments
- Provincial government units
Local Experience. National Impact.
With deep experience in South African communities — urban, peri-urban, and rural — our team understands the social, political, and economic complexities of indigent management. We deliver community-sensitive engagement, backed by solid data and digital systems.
Get in touch
Let’s Make Your Indigent Programme Work
Whether you’re launching a new indigent policy or need to clean and audit an existing one, our team is ready to assist. Let’s ensure that subsidies are going to the right households – and that your municipality is financially sustainable. Contact us today for a customised indigent management solution that puts fairness and efficiency first.