Technology & Infrastructure
Powering Performance Through Innovation
At Revco, technology is the backbone of everything we do. Our advanced digital infrastructure enables faster recoveries, smarter decision-making, and seamless service delivery — all while maintaining the highest levels of security, compliance, and customer care. We invest in future-ready platforms, AI-driven solutions, and real-time data tools to ensure our clients stay ahead in a fast-evolving revenue management landscape.
Debt Management Software – Excalibur v4
Our proprietary system, Excalibur v4, is built for performance, security, and compliance. It transforms debt recovery through:
- AI-powered collections tracking
- Automated workflows to reduce human error and increase efficiency
- Secure data encryption and comprehensive audit trails
- Real-time compliance monitoring to ensure alignment with South African regulations
Whether it’s managing soft collections or legal enforcement, Excalibur v4 enables high-volume, precision-focused operations
Call Centre & Telephony Infrastructure
Our contact centre is equipped with next-generation technology that supports proactive, omni-channel engagement:
- AI-driven customer interactions
- Automated dialers to optimize agent performance
- Seamless communication across calls, SMS, email, WhatsApp & chat
- Real-time call tracking and quality assurance systems
We ensure every customer conversation is timely, targeted, and tracked — from query to resolution
Field Services Technology
Our field teams are supported by cutting-edge tools that enhance visibility, accountability, and data accuracy:
- Geo-coded delivery tracking powered by RouteMaster
- Digital data capturing with video, imaging, and GPS-tagged timestamps
- Mobile field audit reporting systems for real-time updates
- On-site validation and document generation via mobile units
This ensures precise tracking of notices, audits, and engagements — even in remote areas.
Payment Channels & Customer Portals
We’ve streamlined the customer payment journey with secure, convenient tools designed for accessibility and flexibility:
- Secure online payment gateway
- DebiCheck-authenticated debit mandates
- Emisha Payments and Capitec Pay options
- Self-service client portal for access to statements, invoices, settlements, and queries
- WhatsApp chatbot and live agent support for real-time query resolution
Our tech-driven ecosystem makes it easy for customers to stay informed and pay with confidence — anytime, anywhere.
Why It Matters
With Revco’s technology stack, you benefit from:
- Reduced turnaround times
- Improved data accuracy and auditability
- Secure, compliant processes
- Smarter reporting and insights
- Customer-centric engagement across all platforms
Get in touch
A Fresh Start Is Possible
Ready to experience revenue management powered by intelligent infrastructure? Contact us to book a live system demo or tech audit.