Our Field Services Include:

Occupancy Audits
We physically verify the status and occupancy of properties, helping businesses and municipalities confirm whether accounts are active, vacant, or abandoned.
This service is especially useful for:

• Rental agencies and landlords
• Utility providers
• Municipal billing departments

Door-to-Door Collections & Notice Delivery
Our agents conduct in-person visits to collect payments, issue pre-termination notices, or serve legal documents directly to customers. This adds a layer of urgency and increases collection success in cases where digital communication has failed.

We ensure:

• Full compliance with South African legal procedures
• Safe and respectful engagements
• Detailed reporting and proof of service

Account Reconciliation & Data Verification Audits
Accuracy is key to successful debt recovery. Our field teams conduct on-site audits to:

• Reconcile account balances
• Verify contact details and customer information
• Identify billing discrepancies
• Update records in real-time

This helps reduce disputes and ensures your internal systems are up to date.

Deceased Estates & Indigent Management
Our team offers sensitive, in-person engagement for complex cases such as:

• Deceased estates – We help identify responsible parties and guide the next steps in accordance with South African estate laws.
• Indigent Management – Through customer profiling and engagement, we help municipalities and service providers accurately classify indigent households and assist with subsidy or debt relief processes.

Why Our Field Services Work:

We use a variety of communication methods to ensure maximum reach and response:

• Professional, trained field agents

• Localized knowledge and cultural sensitivity

• Detailed visit reports and digital audit trails

• Integration with your existing collection strategies

  We act as your eyes and ears on the ground, giving you the accurate, real-time data needed to make informed decisions and recover debts faster.

Proudly Serving South African Clients

Our field services span across all major cities and rural areas in South Africa. Whether you’re a private business, public sector entity, or utility provider, we’ll tailor our field strategy to suit your unique requirements.