Customer Care & Query Resolution
Always Available. Always Accountable.
Customer trust is built on clear communication and timely problem-solving. At Revco, we offer a full-scale Customer Care & Query Resolution service designed to provide your customers with around-the-clock support, while easing the pressure on your internal teams. Whether it’s a billing dispute, service query, or account-related concern, our trained agents are ready to respond — quickly, professionally, and across multiple platforms.
24/7 Communication Across All Channels
We understand that today’s customers want instant, convenient access to support. That’s why we operate a 24/7 communication network using the channels your customers already prefer:
- Call Centre – For real-time query resolution and support
- WhatsApp Support – Fast, familiar, and available any time
- Email Queries – For formal communication and detailed follow-ups
- SMS Notifications – Instant updates and reminders
Your customers get the help they need — when they need it.
Billing Dispute Resolution & Escalation Handling
Billing errors and misunderstandings can quickly escalate into complaints or non-payment. Our team is trained to:
- Handle billing queries with clarity and transparency
- Verify meter readings, consumption, and account history
- Investigate disputes and escalate when necessary
- Liaise with finance, credit control, or legal teams for resolution
By closing the loop on queries efficiently, we restore trust and reduce overdue accounts.
Multi-Channel Engagement Strategy
Our integrated approach ensures customers are engaged through the most effective channel for their profile:
- Friendly reminders via SMS and WhatsApp
- Detailed responses via email
- Real-time engagement through inbound and outbound calls
- Escalation alerts and resolution tracking across all channels
This ensures maximum reach, faster resolution, and higher customer satisfaction.
Benefits of Our Customer Care Solution
- 24/7 support and availability
- Reduced query-to-resolution time
- Improved customer satisfaction and retention
- Fewer billing disputes and escalated cases
- Seamless integration with your CRM or billing systems
Who We Serve
- Municipalities and utility providers
- Financial services and lenders
- Property managers and estate administrators
- Subscription-based service providers
- Government service departments
Get in touch
Your Customers Deserve More Than a Helpline — They Deserve Resolution
In an era of digital service delivery and growing expectations, responsive customer care is non-negotiable. Let us help you create a support system that’s not only available — but effective, empathetic, and efficient. Contact us today to elevate your customer experience with a trusted, 24/7 support and query resolution partner.