Frequently Asked Questions
Got Questions? We’ve Got the Answers.
At Revco, we believe in transparent communication and informed clients. Below are some of the most frequently asked questions about our services, processes, and compliance. If you don’t find what you’re looking for, feel free to contact us directly — we’re happy to assist.
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General Services & Capabilities
What services does your company offer?
Revco is a professional debt recovery and revenue management company. We offer end-to-end debt collection services, from pre-legal collection to legal recovery. Our solutions include revenue enhancement consulting, data analytics, customer segmentation, credit control training, skip tracing, and contact centre operations tailored for both public and private sectors.
How does your strategy development process work?
We begin by understanding your revenue cycle, conducting in-depth portfolio analyses and segmentation. From there, we design a data-driven strategy aligned with your revenue goals, compliance requirements, and customer engagement standards. This approach ensures that we apply the right solution to the right debt at the right time.
What sets your leadership development programs apart?
Our leadership development is built on performance metrics, accountability, and sector-specific training. Managers are trained to align client objectives with internal KPIs, ensuring strategic delivery. We emphasize ethical leadership and strong financial governance, particularly in managing government portfolios.
How do you measure the effectiveness of your solutions?
We track key performance indicators (KPIs) including collection rates, contact rates, cure ratios, cost-to-collect, and turnaround times. We also benchmark client satisfaction and performance against agreed service level agreements (SLAs). Monthly and quarterly reporting ensures complete transparency.
Can your services be customized to fit our organization's specific needs?
Yes. All Revco services are customizable. We tailor our collections approach, reporting formats, legal escalation triggers, and communication strategies to fit the specific goals, compliance requirements, and culture of your organization.
How can we get started with your services?
Simply contact us through our website or call our business development team. We will schedule a discovery session to assess your needs and prepare a customized proposal outlining timelines, pricing, and expected outcomes.
Do you offer ongoing support after the initial implementation?
Absolutely. We provide continuous performance monitoring, regular reporting, portfolio reviews, system support, and strategic consultations to ensure ongoing results and long-term partnership success.
How can we learn more about your company and services?
You can explore our website, contact us directly for a consultation, or request a corporate profile or case study pack. We also offer presentations and workshops for potential clients.
How can we learn more about your company and services?
You can explore our website, contact us directly for a consultation, or request a corporate profile or case study pack. We also offer presentations and workshops for potential clients.
Debt Collection-Specific Questions
What types of debt do you collect?
We collect a wide range of debts, including consumer debt, municipal debt (rates, water, electricity), corporate and business-to-business debt, as well as specialised debt such as traffic fines, TV licences, and SARS-related claims.
Are you registered and compliant with all industry regulations?
Yes. Revco is fully registered with the Council for Debt Collectors and complies with all applicable legislation like ADRA, including the National Credit Act ,CSD and POPIA, via the information regulator.
How do you ensure ethical and compliant collections?
We use a customer-centric approach that balances recoveries with consumer dignity. All our collectors are trained on compliance, conduct, and client-specific instructions. We also maintain audit trails and call recordings for quality assurance.
Do you offer services to municipalities?
Yes. Revco has extensive experience working with municipalities across South Africa. We specialize in revenue enhancement and debt collection for water, electricity, property rates, and other municipal services.
Do you have experience working with large enterprises or public entities?
Yes. Our client base includes government departments, state-owned entities, retail credit providers, and financial institutions. We tailor our approach to meet each client’s governance and reporting needs.
Can you integrate with our existing billing or ERP systems?
Yes. We have integration capabilities with most ERP and billing systems, including SAP, Munsoft, and Oracle. This ensures seamless data exchange, reconciliation, and accurate reporting.
How long does it take to see results from your collections?
This depends on the age and type of the debt. However, many clients start seeing improvements in contact rates and recoveries within the first 30–60 days of implementation.
Do you handle disputes and customer queries?
Yes. Our contact centre is trained to resolve disputes, manage queries, and escalate cases when needed. We aim to resolve customer concerns quickly to maintain goodwill while still recovering funds.